FranArb, Inc.

(doing business as "Franchise Arbitration and Mediation Services" & "FAM")

is an arbitration and mediation referral service specializing in the resolution of disputes between franchisors and franchisees or otherwise involving franchising issues, using alternative dispute resolution techniques.

WHAT IS FAM AND WHAT DOES IT DO?

FAM was originally established in 1988 to meet a need in the franchising community for neutral arbitrators to resolve disputes between franchisors and franchisees. Other arbitration organizations lacked franchise expertise on its panels, resulting in unnecessary added costs, as the arbitrators were "educated" about franchise statutes, regulations and case law. Many were not attorneys yet were empowered to render binding arbitration awards. Each member of FAM's arbitration panels is an attorney in good standing with at least five years of practice concentrating on franchise law. Most are members of the prestigious American Bar Association Forum on Franchising and many have lectured extensively on franchise law and franchise-related issues.

FAM MISSION STATEMENT

FAM exists to:

• Develop processes and procedures that facilitate alternative dispute resolution between franchisors and franchisees;
• Provide an organization whose arbitrators and mediators have the expertise to efficiently resolve franchise disputes;
• Establish and implement criteria for the determination of the skills and abilities of its panelists and prospective panelists; and
• Establish and enforce among its panelists the highest standards of impartiality, competence and integrity.